Support

Questions, bugs, or ideas? Email support@tongueprint.com. We read every message.

Common questions

How do I get a consistent photo?

Shoot in the morning before eating or brushing, under the same light, about 25 cm (10 in) from the camera. Stick your tongue out naturally without straining. The app takes the photo automatically once your tongue is framed.

How do I make a report for my practitioner?

Open the Timeline tab, tap ••• → Export, choose a date range, and share the PDF.

Will my photos come back if I get a new iPhone?

No. For privacy, photos are excluded from iCloud and computer backups. Before switching phones, use Settings → Export all data to keep a copy.

Does the app send my photos anywhere?

No. There are no servers and no analytics. See the privacy policy.

Is this a diagnosis?

No. Tongueprint is a personal journal and does not diagnose, treat, or prevent any condition. For health concerns, talk to a qualified practitioner.

帮助与支持

有问题、发现 bug 或有建议?请发邮件到 support@tongueprint.com,每封我们都会看。

常见问题

怎样拍出前后一致的照片?

尽量在早上进食和刷牙前拍,保持相同光线,距离镜头约 25 厘米,舌头自然伸出、不要用力。舌头对准取景框后,App 会自动拍摄。

怎样给中医师准备报告?

打开「时间轴」页,点右上角「•••」→「导出」,选择日期范围,然后分享 PDF。

换新 iPhone 后照片还在吗?

不在。为保护隐私,照片不会进入 iCloud 或电脑备份。换机前请用「设置 → 导出全部数据」保存一份。

App 会把照片传到别处吗?

不会。没有服务器,也没有统计代码。详见隐私政策。

这是诊断吗?

不是。见舌是个人记录工具,不用于诊断、治疗或预防任何疾病。如有健康问题,请咨询专业医师。